KAMAL, A. Effect of E-CRM on Port Performance Through Customer Satisfaction and Customer Loyalty: The Case Study of MENA Region Ports. EPH - International Journal of Business & Management Science, [S. l.], v. 7, n. 12, p. 14–143, 2022. DOI: 10.53555/ephbms.v7i12.1850. Disponível em: https://www.ephjournal.com/index.php/bms/article/view/1850. Acesso em: 5 jul. 2022.